FDOT suspending future payments to vendor responsible for SunPass issues

Posted: Jul 16, 2018 4:29 PM Updated:

As the SunPass saga continues, the Florida Department of Transportation announced on Monday that it would be suspending all future payments to the vendor responsible.

The state was paying the vendor, Conduent, hundreds of millions of tax dollars, even when system wasn't fully operational.

RELATED: SunPass services return after month offline

A system upgrade that was supposed to last a week in June ended up lasting nearly a month. And SunPass customers were essentially driving blind during that time, unable to see how many charges they were racking up.

In a letter sent to Conduent's president on Monday, FDOT Secretary Mike Dew said their contract includes a number of provisions related to performance. While Conduent has made some improvements, it hasn't been enough to satisfy that contract, and that's why FDOT has decided to suspend payments.

“The delays in providing a fully functional SunPass system is completely unacceptable to FDOT and to our customers. I am committed to holding those responsible accountable,” Dew said.

As improvements to the system move forward, FDOT said up to 8 million transactions will be posted on a daily, recurring basis until all accounts are reconciled.

So how much money are we talking about? The state is in a $343 million contract with Conduent.

FDOT said customers will not be charged "late fees or penalties" until the system is fully operational. But if you're still having trouble with your SunPass account, we want to know about it. Email us your story at investigators@nbc-2.com

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